This article is relevant for you if you are planning to uninstall the Pyramid 2023 "Archimedes" Limited Testing Program 1 (LTP1) release when using Windows OS.

If you have uninstalled the Pyramid LTP1 release using the uninstaller, but some components were not removed, please take the following steps:

1. Check if all Pyramid services were removed by the installer, you can check it by going to task manager -> services -> search for Pyramid services.
   Should there be any services left over, go to step 2 to see how to remove them, otherwise skip to step 3.
2. If there are any services left, first make sure to stop them.
   Then use the "sc delete" command from a command line prompt ran as an administrator to remove them.
   The command needs the service name.
   To get the service name, right-click on the service -> Properties and look for the "service name" property. 
   For example, to remove the "Pyramid AI" service run the following:
   

   sc delete PyramidAI

    

   

3. Check that the installation folder and Pyramid services are completely removed.
   If the folder was not deleted, then manually delete it. (default location is C:\Program Files\Pyramid).
   You may need to restart the server before it allows you to delete it.
    
4. Reboot the machine before trying to re-install again.