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Default theme not pre-selected

Hi,

I have created a new theme (circled below) and made it the default within my pyramid environment under the admin settings, however when creating a new present / discovery the old default theme (lumina version 1.0 july 2023) is always pre-selected.  I would expect my new default theme to always be preselected- unless i have misunderstood what is meant by 'Default'?

 

 thanks,

Katie

5 replies

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    • NPANS
    • 1 yr ago
    • Reported - view

    It might only take effect on a refresh of the client application

    • Katie_Easton
    • 1 yr ago
    • Reported - view

    Thanks Npans, i closed down the client application and reloaded, but it still didnt take effect.  I will raise a ticket with the support team.

      • Lead Consultant Advanced Analytics
      • Michael_Daun
      • 4 days ago
      • Reported - view

      , what was the result of your investigation, please?
      I am facing the same effect right now (and I already restarted the Web Sericve)...

      THANK YOU!
      Michael

    • NPANS
    • 4 days ago
    • Reported - view

    Check the tenant's default in the tenant's page in the admin. It overrides the general default.

      • Lead Consultant Advanced Analytics
      • Michael_Daun
      • 4 days ago
      • Reported - view

      Thanks, ! I did that. And restarted the Web Service. No effect...
      I just have submitted a support request...

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  • Status Answered
  • 4 days agoLast active
  • 5Replies
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