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Instance URL Not Saved After Logout (iOS)

Hello PA team,

I've noticed that the Pyramid mobile application for iOS does not save the Instance URL after the user logs out or the session expires.

Users of the Pyramid mobile app on iOS are finding that the "Instance URL" field on the login screen is cleared every time after logging out or when the session times out. This requires the user to re-enter the URL upon each subsequent login.

The need to constantly re-enter the URL manually is inconvenient, especially when using long and complex instance addresses, which increases login time and the likelihood of errors. In the Pyramid application for Android, the entered Instance URL is saved between sessions, which is the expected and convenient behavior.

Expectation: The behavior of the iOS application should be aligned with the Android application's behavior to improve the user experience.

Platform: iOS (tested on iPhone 13 Pro Max, app version 18.4.1). This likely affects all current iOS versions.

Thank you!

2 replies

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    • "making the sophisticated simple"
    • AviPerez
    • 2 wk ago
    • Reported - view

    If you close the app, it doesn't lose the URL. If you formally logout it does. 

      • TKH_TKH
      • 2 days ago
      • Reported - view

       Thanks! Is it possible to make the "Instance" saved at "logout"? This is useful if there are several servers and you need to switch between them.

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  • Status Answered
  • 2 days agoLast active
  • 2Replies
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