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Recurring Disk Latency Spikes While Pyramid In-Memory Service Is Running

Hello Pyramid team, I am investigating recurring disk read/write latency spikes on multiple Pyramid in-memory servers. The storage was moved to a higher-performance network SSD type,…

Error switching to Pyramid Internal LLM requires logout

Hi all! I’d like to report a bug regarding the LLM provider switching process. We have identified an issue where switching the default AI Engine from an external provider to "Pyramid Internal" causes…

• Answered

Recurring pyramidPrinter startup failure on Ubuntu 20 after application updates

Hi! We are experiencing a recurring issue that is consistently reproducible in versions 2024.X and 2025.X in our environment running Ubuntu 20. Steps to reproduce:…

• Answered

System table server_log_requests is not being populated after upgrade to version 2025.10.005.

Hi everyone! After upgrading to version 2025.10.005, the server_log_requests system table no longer records any entries. I checked the administrator console but couldn't find any relevant setting to…

• Answered

Why are Date fields exported as text in Excel but recognized as dates in CSV?

Hello Pyramid team, I have a question about Date/DateTime export behavior in Pyramid. After additional testing, I found the following behavior: If a Date/DateTime field has a model-level format…

Error in interaction between two calendar filters

Hi all, i have the following problem - error in interaction between two calendar filters. How to reproduce the problem: 1) Create a calculated measure. 2) Create a visualization with two date filters.…

[Bug] Unpivot Settings causes a gray screen in Model

Hi Pyramid Team, I can reproduce a UI crash in Model when opening the settings window for an Unpivot node. Scenario: ClickHouse > Table > Unpivot Steps to reproduce: Create a new model.…

How can I proactively identify content that overloads runtime servers?

Hi Pyramid Team, I am looking for recommendations on how to proactively identify Pyramid content that may overload runtime servers. I had a case where opening a specific content item caused very high…

DateDiff documentation says "dy" for days, but Custom Column only accepts "dd"

Hello PA Team, I found an inconsistency between the PQL documentation and the actual behavior of DateDiff in a Custom Column. https://help.pyramidanalytics.…

• Answered

Bug Report - Critical Excel Export Failures

I am observing consistent failures when attempting to Export to Excel, particularly with large datasets (e.g., ~300k cells). Notably, exporting the exact same report to PDF succeeds,…

• Answered

Data Type changes from Date to Datetime when reusing IMDB Models (blocking Multi-Select workflows)

Hello PA Team, I'd like to report an issue with Data Type preservation that creates a blocker when using the "Multi-Select" feature in Data Flow. The Scenario:…

Slow Loading and Incorrect Previews in Presentation Viewer

Hello PA Team, I'd like to report a performance and rendering issue with slide previews in the Presentation viewer. The Issue: When opening a Presentation,…

• Answered

Secure/Masked Variables for Python Scripts

Hello PA Team, I have a request regarding security in Python/R scripts within Data Flows. Currently, I haven't found a secure way to pass sensitive credentials (like DB passwords or API keys) into a…

Troubleshooting intermittent "Grey Screen" crashes in Content Explorer

Hello Community! I am running Pyramid version 2024.03.002. I am facing a recurring but inconsistent stability issue where the UI completely crashes to a "Grey Screen" while I am working.…

Bug Report - Calendar Slicer Disables Previous Full Week if Current Day Data is Filtered Out

Hello PA Team, I'm reporting a bug in the Calendar Slicer logic when using "Weeks" granularity. Scenario: I have a data model where data is filtered strictly "before today" (date < today()).…

Negative Duration in Task Manager / te_task table

Hello PA Team, I've encountered a strange issue where some tasks in the Task Manager display a negative duration. It looks like the task "ended" before it even "started".…

Favorited Folders Lose Hierarchy in Selection Dialogs

Hello PA Team, I'd like to report a problematic behavior that affects user experience when configuring actions. The Issue: When a folder is added to Favorites,…

Highlight Configured Domain Controller in LDAP Diagnostics

Hello PA Team, Continuing the topic: https://community.pyramidanalytics.com/t/g9y1nml I'd like to propose a usability enhancement for the LDAP System Diagnostics page.…