How to Increase the LDAP Timeout Value
Sometimes, LDAP connectivity issues in the network can cause weird behavior in Pyramid.
Among else, this can cause user role membership to intermittently appear and disappear and also affects users ability to access reports.
This usually happens when using multiple domain controllers.
In this case, as a possible solution, you can try to increase the LDAP timeout value.
This can be done by following the instructions in the bellow link: