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PowerBI reports are blank or show an error after a BI Office upgrade

ISSUE: 
After a BI Office upgrade,
It is no longer possible to view Power BI content in BI Office.
For example, the user gets a blank white page or any other type of error.

SOLUTION:
The authentication on the PBI Application folder and it's subfolders depend on the type of authentication that is being used for the main BI Office website.

Check that the authentication in IIS for the PBI Application folder and its sub-folders are correct as shown below.

* In some cases, restart to Pyramid and Analysis servers will be required.

 

How to tell what authentication is being used for BI Office:

  • Basic = users get a login prompt box when browsing to BI Office
  • Forms = users get a form that requests their login details when browsing to BI Office
  • Windows = users are automatically logged into BI Office when browsing to BI Office.

When Basic authentication is in use:

When Windows authentication is in use:

When Forms authentication is in use:

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