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Installing Silverlight

To log into the BI Office (non-HTML5) client, users are required to use either Firefox or Internet Explorer.
in addition, the Microsoft Silverlight 5 plug-in must be installed.
If you see the Silverlight dialog box when trying to access BI Office, follow these steps:

How to Install Silverlight on PC

  1. Click on the “Silverlight” logo on your screen.
  2. A dialog box will appear automatically after the file is downloaded, click “Run”.
  3. A Silverlight dialog box will appear, click “Install Now”.
  4. The installation will begin with a display of completion rate.
  5. When “Installation Successful” appears, click “Close.”
  6. After the installation is complete, click the refresh button on your browser and BI Office will load.

How to Install Silverlight on MAC  

  1. Click on the “Silverlight” logo on your screen.
  2. The download will begin and be saved in the Downloads folder.
  3. Click on the Downloads folder, file name Silverlight.dmg.
  4. A dialog box will appear with a file named Silverlight.pkg. Double-click to open.
  5. The Silverlight Installation Guide will open. Press “Continue”.
  6. Click “Agree” for License Agreement.
  7. Change installation location if desired and click “Install”.
  8. The installation will begin.
  9. When “Installation Successful” appears, click “Close.”
  10. After the installation is complete, restart your browser and BI Office will load.
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