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Installing Silverlight
To log into the BI Office (non-HTML5) client, users are required to use either Firefox or Internet Explorer.
in addition, the Microsoft Silverlight 5 plug-in must be installed.
If you see the Silverlight dialog box when trying to access BI Office, follow these steps:
How to Install Silverlight on PC
- Click on the “Silverlight” logo on your screen.
- A dialog box will appear automatically after the file is downloaded, click “Run”.
- A Silverlight dialog box will appear, click “Install Now”.
- The installation will begin with a display of completion rate.
- When “Installation Successful” appears, click “Close.”
- After the installation is complete, click the refresh button on your browser and BI Office will load.
How to Install Silverlight on MAC
- Click on the “Silverlight” logo on your screen.
- The download will begin and be saved in the Downloads folder.
- Click on the Downloads folder, file name Silverlight.dmg.
- A dialog box will appear with a file named Silverlight.pkg. Double-click to open.
- The Silverlight Installation Guide will open. Press “Continue”.
- Click “Agree” for License Agreement.
- Change installation location if desired and click “Install”.
- The installation will begin.
- When “Installation Successful” appears, click “Close.”
- After the installation is complete, restart your browser and BI Office will load.
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