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BI Office Services Do Not Start After an Upgrade to V6

Issue:

BI Office services do not start after an upgrade to V6.

The Windows Event Viewer will show an error with the sqlServerSpatial110.dll file similar to the error below:

Environment:

This issue might happen when BI Office is installed on the same server with SQL2012.

Resolution:

  1. Go to C:\Program Files\Pyramid Analytics\BI Office 6
  2. Locate the following files and rename them (For example, change the DLL extension to DDLX)
    1. SqlServerSpatial.dll
    2. SqlServerSpatial110.dll
    3. Start the BI Office services and log into BI Office.

Please note: this issue was fixed in BI Office V6.1

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  • 3 yrs agoLast active
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