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Related to 5.3 Only: After SP2.1 Installation, Users Cannot See Any Cubes while the Data Source Name Is not Grayed Out

After installing SP2.1 on Bi Office 5.3, we have found an issue where sometimes users cannot see any cubes (data source name is not grayed out)

This looks like this:

To resolve this, please do the following:

  1. Login to the Pyramid admin and turn on “Allow NTLM fallback” by checking the check box. (see image below)
  2. Restart all Pyramid Bi Office services and perform an IIS reset on the webserver.
  3. Login back into the Pyramid admin and turn off “Allow NTLM fallback” by un-checking the box.
  4. Restart all Pyramid Bi Office services and perform an IIS reset on the webserver.

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  • 3 yrs agoLast active
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