Getting "Cannot Login: User Authentication Failed" After an Upgrade to V6


When trying to log into BI Office after an upgrade to V6, the user gets "Cannot Login: User authentication failed" message.

The System logs will show an error similar to this:


A database Stored Procedure will need to be updated.

To do this, please download the attached script and run it against your Pyramid repository database.

After running the script, please restart the BI Office services and log into BI Office.

This issue no longer occurs in BI Office 6.1

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  • 3 yrs agoLast active
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