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Troubleshooting

API / Web Services
API related articles
"GetAllUsers" API property changes reverted back
When connecting to the BI Office API and TLS 1.0 or 1.1 has been disabled.
How to connect and pass values to the GetCookie API using REST
4 topics 4 posts Active 3 mths ago

General Issues
Silverlight is no longer supported in Safari 12.
Silverlight is no longer supported in Firefox version 52.0, Released on March 7, 2017.
Exporting and Printing Files from Pyramid Does Not Work
10 topics 10 posts Active 2 wk ago

Installations
Answers to known issues
Old publications cannot be found/viewed after an upgrade from v5 to v6
Upgrade DB script for v6.23
Getting a Message Asking to Insert Disk2
7 topics 9 posts Active 1 yr ago

BI Office Access Issues
BI Office Website is Unavailable
A Full Admin user cannot login to the BI Office admin
After Entering the Username and Password and Hitting Enter, Nothing Happens.
12 topics 12 posts Active 11 mths ago

Performance Issues
Improving Performance with Cache Warming
Improving performance by removing themes
Improving Performance by Reducing the Size of the Log Tables in the Pyramid Database
3 topics 3 posts Active 1 yr ago

Data Source Issues
A User Is Able to See All Cubes Regardless of Restrictions Put in Place.
Querying the Cube Sometimes Fails with Error Code 0X80090302 or 0x8009030f
Pyramid Allows to Drill Down a Member Although There Aren't Any Children
9 topics 10 posts Active 5 mths ago

SQL Issues
Pyramid Connects Only to SQL 2005 Cubes, Service Pack 4 and Up
Unable to Connect to a Data Source Using a '.' as the Hostname/IP in BI Office 5.
Server Collation MUST Be Case Insensitive
6 topics 6 posts Active 2 yrs ago

Data Discovery Issues (formerly bioXL)
Error When Dicing
The Query Alert ‘Error’
2 topics 2 posts Active 2 yrs ago

Data Modeler (formerly Mash Pit) Issues
Excel File Upload Failed with an "Unspecified Error"
Error: ORA-12514: TNS: Listener Does Not Currently Know of Service Requested in Connect Descriptor
2 topics 2 posts Active 2 yrs ago

Mobile / Tablets
Answers to known issues
After logging in to the BI Office mobile application on an iOS device, a white screen is shown.
1 topic 1 post Active 10 mths ago

Mapping Issues
Index Update in Table 'Shapes' of the Former GIS Database
Unable to Use Mapping with a Perspective Cube
2 topics 2 posts Active 2 yrs ago

Publications
Answers to known issues
Publication(s) that used to work suddenly come out blank
1 topic 1 post Active 10 mths ago

Power BI Related
Power BI Desktop Publish to Pyramid Issues
PowerBI reports are blank or show an error after a BI Office upgrade
Clicking on Publish to Pyramid Throws an Exception
Publishing Fails with "The Version of Power BI in Pyramid Analytics Does Not Yet Support This Version of Content"
3 topics 3 posts Active 1 yr ago

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Key Resources

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Pyramid 2018 Help

Getting Started with Pyramid 2018!

BI Office Help

BI Office Tutorial Videos