Pyramid
Solutions
Learn
Company
Pyramid Analytics
User Community
How to enable Javascript
Sign Up
Login
Home
BI Office
BI Office - Knowledge Base
Troubleshooting
Installations
Answers to known issues
TOPICS
MEMBERS
Filter
Newest
Active
Popular
Most likes
Most replies
Most views
Tags
Clear filter
Search
Join this category to participate in conversations and receive notifications when new posts are added.
JOIN
0
Old publications cannot be found/viewed after an upgrade from v5 to v6
When upgrading BI Office from v5 to v6, a new publication shared folder is created \\<PyramidPublicationServername>\Publishing 6 However, the application does not update the publishing folder.…
Leon Katz
Leon_Katz
4 yrs ago
2
replies
586
Yakov Shaul
4 yrs ago
Installations
0
Upgrade DB script for v6.23
Symptom: In cases where you notice the below errors after upgrading to 6.23, it is possible that the upgrade scripts didn’t complete successfully. An error message appears each time you log into…
Dvir Buzaglo
staff
Dvir_Buzaglo
4 yrs ago
577
Installations
0
Getting a Message Asking to Insert Disk2
This issue sometimes happen when running the installation while the Pyramid ISO file is mounted using a mounting tool. To fix this, please extract the ISO file using an extraction tool such as Win…
Karen Owens
Karen_Owens
4 yrs ago
508
Installations
0
Installation Issue - Getting an Error Saying "There is a problem with this Windows Installer package"
Problem: When trying to install and receiving and error saying 'Error 1722. There is a problem with this Windows Installer package'. Solution: Set your User Account Control to never notify.…
Karen Owens
Karen_Owens
4 yrs ago
527
Installations
0
Database Connection Error: There Was an Error Connecting to the Database
Issue: Getting an error message saying Database Connection Error: There was an error connecting to the database when running the Pyramid Deployment Wizard.…
Karen Owens
Karen_Owens
4 yrs ago
1,352
Installations
0
BI Office Services Do Not Start After an Upgrade to V6
Issue: BI Office services do not start after an upgrade to V6. The Windows Event Viewer will show an error with the sqlServerSpatial110.dll file similar to the error below: Environment:…
Karen Owens
Karen_Owens
4 yrs ago
553
Installations
0
Getting "Cannot Login: User Authentication Failed" After an Upgrade to V6
Issue: When trying to log into BI Office after an upgrade to V6, the user gets "Cannot Login: User authentication failed" message. The System logs will show an error similar to this: Resolution:…
Karen Owens
Karen_Owens
4 yrs ago
579
Installations
Answers to known issues
Members
View members
Categories
Pyramid
Blogs
Product Ideas
Current Product Ideas
Completed Product Ideas
Product Announcements
Tutorial Videos
Technical Solutions
General
Performance
Databases
Security / Web
Install/Upgrade/Cloud/License
Admin
BI Office
BI Office Product Announcements
BI Office Blogs
BI Office - Knowledge Base
Getting Started
Using BI Office
BI Office Installation & Configuration
Troubleshooting
Tags
View all tags
Recent Tweets
Follow @PyramidAnalytic
Home
Pyramid
Blogs
Product Ideas
Current Product Ideas
Completed Product Ideas
Product Announcements
Tutorial Videos
Technical Solutions
General
Performance
Databases
Security / Web
Install/Upgrade/Cloud/License
Admin
BI Office
BI Office Product Announcements
BI Office Blogs
BI Office - Knowledge Base
Getting Started
Using BI Office
BI Office Installation & Configuration
Troubleshooting
Tags
View all tags
Key Resources
Community Tour
Register for Training Webinars
Newsletters, Events, and Webinars
Learning Resources
Pyramid Tutorial Videos
Pyramid Help
Getting Started with Pyramid
BI Office
BI Office Help