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General Issues

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Silverlight is no longer supported in Firefox version 52.0, Released on March 7, 2017.
Firefox no longer supports plugins that are based on NPAPI (Netscape Plugin Application Programming Interface) This includes Java, Adobe Acrobat, and Silverlight.…
- 2 mths ago
- 272
- General Issues
Exporting and Printing Files from Pyramid Does Not Work
Issue: Printing and exporting fails with the following error: Get Item Error System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at http:…
- 9 mths ago
- 215
- General Issues
When Using “Open Link” through Email, Only Part of the Link is a Hyperlink.
Problem When using “open link” through email, only part of the link is a hyperlink. Solution Check the following setting in Outlook 2013 1) Go to File > Options > Advanced,…
- 9 mths ago
- 124
- General Issues
Find Which User is Running a Query in Profiler when Token Authentication is Enabled
When using Effective Tokens and the profiler is run, the user shown under the NTUserName column will always show as the Data Source User, regardless of the user logged into Pyramid.…
- 9 mths ago
- 145
- General Issues
Troubleshooting MDX Related Issues Using the SQL Profiler
The SQL Profiler is an excellent tool to troubleshoot query related issues. Using the profiler, you can analyze the queries run by BI Office, find query duration times in SSAS and compare it with the…
- 9 mths ago
- 153
- General Issues
Troubleshooting White Screens Issues in Versions 5.4 and Up
When receiving a blank screen in Pyramid 5.4 and up, please type “javascript:showlogs()” in the address bar of the browser to receive more information on the issue.…
- 9 mths ago
- 117
- General Issues
Getting an Isolated Storage Exception
This happens because there is a limit on the number of characters that make up the folder/filename of the isolated storage location. It usually surfaces on Windows XP as XP uses a longer name for the…
- 9 mths ago
- 127
- General Issues
Troubleshooting White Screens Issues in Versions Older Than 5.4
Getting a white screen while working with the application, is usually a client side error occurring in Silverlight. Client side logs are disabled by default for better performance but can be enabled…
- 9 mths ago
- 120
- General Issues
As of September 1st, 2015 Silverlight is No Longer Supported in Google Chrome
Silverlight is no longer supported in Chrome 45 (released on September 1st 2015). Unlike older versions of Chrome, it cannot be activated manually. More information can be found here To continue…
- 1 yr ago
- 204
- General Issues

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