How to enable Javascript

BI Office Access Issues

Latest Activity

Filter
Newest
Active
Popular
Tags

Follow

A Full Admin user cannot login to the BI Office admin
Issue After entering the username and password and clicking “login” the page just re-loads to the login page (with the username and password field empty).…
- 6 yrs ago
- 968
- BI Office Access Issues

After Entering the Username and Password and Hitting Enter, Nothing Happens.
This issue occurs in a very specific scenario in which all three below conditions apply. Authentication method: This will happen when logging into the client with Forms Authentication AND will…
- 6 yrs ago
- 1,025
- BI Office Access Issues

Getting a Message Saying: "Browser not supported"
This issue might occur when a user with a Viewer license tries to log into Pyramid. This happen since Viewers are automatically directed to the HTML5 website and HTML5 was not supported in IE…
- 6 yrs ago
- 893
- BI Office Access Issues

Users Are Being Prompted for Credentials Twice after Configuring HTTPS
Problem The Pyramid website is setup to use HTTPS and basic authentication, when users go to HTTP they are redirected to HTTPS. Before being redirected,…
- 6 yrs ago
- 565
- BI Office Access Issues

Intermittent Basic Authentication Prompts (Applies to Versions 5.4 SP1 and Older)
Case: Pyramid is using Windows authentication and “Support Effective tokens” is not in use. Users experience intermittent pop-ups and the Kerberos configuration has been followed (Guide 14) and…
- 6 yrs ago
- 501
- BI Office Access Issues

BI Office Website is Unavailable
There are several issues that can cause the website to be unavailable. Here are a few things to check before contacting support: Check if all Bi Office services are up and running.…
- updated 5 yrs ago
- 806
- BI Office Access Issues

Getting a Message Saying "Active directory groups is unreachable"
This can happen when Pyramid is unable to access the Active Directory. In case the AD is up and running, the next thing to check is that the domain details in Pyramid are correct.…
- 6 yrs ago
- 467
- BI Office Access Issues

How to Increase the LDAP Timeout Value
Sometimes, LDAP connectivity issues in the network can cause weird behavior in Pyramid. Among else, this can cause user role membership to intermittently appear and disappear and also affects users…
- 6 yrs ago
- 662
- BI Office Access Issues

Related to 5.4 SP1: A White Screen is Displayed in Pyramid when the Pyramid Website is Running under Another Website
Problem: A white screen appears when browsing to Pyramid after moving the Pyramid website to run under a different website (I.E the default website). Solution: To fix this, please do the following:…
- 6 yrs ago
- 492
- BI Office Access Issues

Buttons in the Ribbon or Context Menus are Unresponsive
When using the Pyramid Silverlight interface, the browser zoom level must be 100%. Any other zoom level might cause certain buttons in the ribbon or in context menus not to respond.…
- 6 yrs ago
- 529
- BI Office Access Issues

Authentication Issues
If you are unable to access Bioffice or your data sources, please verify the following: The pyramid URL was added to the Trusted Sites list in Internet Explorer.…
- 6 yrs ago
- 975
- BI Office Access Issues

Blank Page in the Pyramid Website After a Successful Installation (Versions Older than 5)
Cannot access the web site after a successful installation. Symptoms : The installation process was successful (setup and configuration wizard didn't have any errors).…
- 6 yrs ago
- 544
- BI Office Access Issues

Key Resources

Register for Pyramid Webinars

Recent Tweets

Follow @PyramidAnalytic